CUSTOMER CARE
TERMS AND CONDITIONS
Placing an Order
Confirmation
Please follow the check-out instructions to place your order. Once we have received the order, we will send you an order confirmation via email to acknowledge that we have received your order. All orders are subject to approval by .BAE Before Anyone Else and we will confirm your order by sending you a shipment confirmation via email.
Pricing and Payment
Prices displayed on the .BAE Before Anyone Else website are all AUD.
We reserve the right to change prices, products availability, sale periods, offers, terms and descriptions at any time.
Shipping
Shipping within Australia
Your shipping charge will be calculated upon checkout.
.BAE Before Anyone Else will dispatch your order within 48 hours.
Once your package has been sent, you will receive a tracking number and details via email.
.BAE Before Anyone Else orders are sent by Australia Post Express service arriving within 3-5 working days Australia wide, although parcels can be delayed due to matters out of our control.
Please double check all personal postage details when completing, as .BAE Before Anyone Else does not take responsibility for missing or damaged packages. However, we will provide all necessary information for your claim.
Pre orders are made and full payment is required at the time of purchase. You will receive a dispatch notification as soon as the item is produced. The estimated date can be found on the product page.
International Shipping
Delivered rate will be calculated on check out.
.BAE Before Anyone Else will dispatch your order within 24-48 hours.
Please double check all personal postage details when completing your shipping details,.BAE Before Anyone Else does not take responsibility for missing or damages packages. However, we will provide you with all necessary information for your claim.
Please allow 5-10 business days for your parcel to arrive although parcels can be delayed due to matters out of our control.
A tracking number will be sent after the product is dispatched. Your parcel will be traceable.
Customs Duties & Other Fees
All international customers are responsible for all charges related to your country of residence.
Return & Exchange
. BAE Before Anyone Else takes great pride in the quality of our products. Each garment is made with love and care, using the highest grade materials available.
Terms for exchange:
Please read the terms and conditions carefully:
The garment is in original condition, unworn, unwashed with all original tags attached.
The item is returned within 7 days after being received.
We do not offer refunds, however an exchange or credit note (valid for 1 year) will be issued or exchange within 7 days of purchase.
You will need to ensure the return postage is traceable, .BAE Before Anyone Else takes no responsibility for missing packages. You will need to cover the cost of shipping for exchange or returns in Australia and internationally unless the garment is faulty or an error on our behalf.
Please email info@beforeanyoneelse.com.au stating why you wish to exchange or return your item. BAE will reply via email with detailed instructions, return address and arrange for it to be processed as soon as possible.
All items to be exchange need to be returned with in 7 days of receiving the goods. Once we have receiving the item for exchange or return please allow 5 business days for your exchange to be processed and re-sent.
* BAE BEFORE ANYONE ELSE does not accept refund or exchange on sale items.
Damaged or Incorrect Items
We are happy to replace or repair due to manufacturing fault other than damage cause by normal "wear and tear". Please ensure you are following the care instructions on your .BAE garment to prolong it's life.
Email: info@beforeanyoneelse.com.au (with the photo of the faulty item) stating the damage type.
Note that .BAE Before Anyone Else will only cover postage costs if the item is faulty or an error on our behalf. The maximum amount of postage reimbursement .BAE Before Anyone Else will cover is $20.00 AUD.
Pre orders
Pre orders is having the advantage to guarantee your purchase before its been released. We do not take any cancelations on pre orders, same return and exchange policies to normal purchase applies.
The product will be available as per date on the description booked in advance.
Gift Cards
Gift card is not transferable nor refundable if unused. If the whole amount gifted is not spent at once, the balance will be applicable to your next online purchase.
Gift cards are valid per 1 year from the purchase day.
Gift cards are delivered by email and contain instructions to redeem them online at the checkout. The gift cards cannot be redeemed in-store.
Gift voucher does not allow to use promotional codes.
Promotional codes
Promotional codes cannot be combined with any other discounts, or applied to previous orders.
No price adjustment will be made.
Offer cannot be redeemed for cash.
Online Warehouse Sale
All prices are final and the markdowns are significant.
Items purchased at online warehouse sale there is a strict policy of no refunds, returns or exchanges. Item in sale can not be used in conjunction with any other offer. Terms and conditions are subject to change without notice
Privacy
Your privacy is important to us and we ensure that the information you provide is collected and held in accordance with relevant Australian privacy law. If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.