WEAR NOW AND PAY LATER WITH AFTERPAY

CUSTOMER CARE

TERMS AND CONDITIONS

 

Placing an Order

Confirmation

Please follow the check-out instructions to place your order. Once you have received the order, we will send you an order confirmation via email to acknowledge that we have received your order. All orders are subject to approval by .BAE Before Anyone Else and we will confirm your order by sending you a shipment confirmation via email.

 

Pricing and Payment 

Price displayed on the .BAE Before Anyone Else website are all AUD.

We reserve the right to change prices, products availability, terms and descriptions at any time.

We attempt to ensure that information on this website is accurate and as current as possible. We also reserve the right to alter the terms of any specific offers or sales periods.

 

Shipping

Shipping within Australia

Your shipping charge will be calculated upon checkout.

.BAE Before Anyone Else will dispatch your order within 2 business days.

Once your package has been sent, you will receive a tracking number and details via email.

.BAE Before Anyone Else orders are sent by Australia Post Express service arriving within 3-5 working days Australia wide, although parcels can be delayed due to matters out of our control.

Please double check all personal postage details when completing, as .BAE Before Anyone Else does not take responsibility for missing or damaged packages. However, we will provide all necessary information for your claim.

Pre orders are made and full payment is required at the time of purchase. You will receive a dispatch notification as soon as the item is produced. The estimated date can be found on the product page.

International Shipping

Delivered rate will be calculated on check out.

.BAE Before Anyone Else will dispatch your order within 2 business days.

Please double check all personal postage details when completing your shipping details,.BAE  Before Anyone Else does not take responsibility for missing or damages packages. However, we will provide you with all necessary information for your claim.

Please allow 5-10 business days for your parcel to arrive although parcels can be delayed due to matters out of our control.

A tracking number will be sent after the product is dispatched. Your parcel will be traceable.

 

Customs Duties & Other Fees

All international customers are responsible for all charges related to your country of residence.

 

Return & Exchange

. BAE Before Anyone Else takes great pride in the quality of our products. Each garment is made with love and care, using the highest grade materials available. Please note that we do not offer returns or exchanges on items purchased at sale price. We will only accept exchange and refund for full priced items where:

Terms:

Please read the terms and conditions carefully

The garment is in original condition, unworn, unwashed with all original tags attached.

The original order invoice must be included in the package with the customer order number quoted.

The item is returned within 7 days after received.

We do not offer refund for change of mind, however an exchange or credit note (valid for 3 months) will be issued or exchange within 7 days of purchase.

You will need to ensure the return postage is traceable, .BAE Before Anyone Else takes no responsibility for missing packages. You will need to cover the cost of shipping for exchange or returns in Australia and internationally unless the garment is faulty or an error on our behalf.

Please email info@beforeanyoneelse.com.au stating why you wish to exchange or return your item. BAE will reply via email with detailed instructions, return address and arrange for it to be processed as soon as possible.

All items to be exchange need to be returned with in 7 days of receiving the goods. Once we have receiving the item for exchange or return please allow 5 business days for your exchange to be processed and re-sent.

* BAE BEFORE ANYONE ELSE does not accept refund or exchange on sale items.  

Damaged or Incorrect Items 

We are happy to replace, repair or refund due manufacturing fault other than damage cause by normal "wear and tear" Please ensure you are following the care instructions on your .BAE garment to prolong it's life.

Email: info@beforeanyoneelse.com.au (with the photo of the faulty item) stating the damage type.

Note that .BAE Before Anyone Else will only cover postage costs if the item is faulty or an error on our behalf. The maximum amount of postage reimbursement .BAE Before Anyone Else will cover is $20.00 AUD.

 

Pre orders

Pre orders is having the advantage to guarantee your purchase before its been released. We do not take any cancelations on pre orders, same return and exchange policies to normal purchase applies.

The product will be available as per date on the description booked in advance.

 

Promotional codes 

Promotional codes cannot be combined with any other discounts, or applied to previous orders. 

No price adjustment will be made.

Offer cannot be redeemed for cash.